The relationship between 'public institutons' & poor service delivery !!

Poor service is what we hate.

There was this day I went to see an optician in some public hospital. What made me so disappointed is the fact that I had to go there for a couple of times before I could finally see the doctor. I was not the only patient of course. So you can imagine the long queues and what have you.

Try to think of any public institution in the country. Be it- a school, a hospital, a university or a public office. Think of the services offered in these institutions. At times, there is just a sorry state of affairs. Am not implying that public institutions are entirely characterized by poor service delivery.

When free primary education was implemented by the NARC government. It was a relief to many Kenyans since they could finally access affordable education. Over the years the quality of education has been reduced because of being rendered free. The teacher to student ratio is not satisfactory. There is a lot of overcrowding in classrooms.

Read also: The Curse of First Class honour students from Kenyan universities

Then to the universities- the public university students usually go on rampage for all the reasons in the world. Ever seen private university students going on strike? Am yet to see. Ever thought it could be because there is laxity on the side of the administration?

To public hospitals- strikes, inadequate personnel, lack of medicine is what goes on
every day. The devolution of health seems to have brought more problems to the sector.

The scenerio in public offices is not far from that. You never expect to be served efficiently in a public office. Keyword - NEVER. In most cases you have to part with some money to get things done.

A large number of the people who attend public schools, public universities, the people who go to public hospitals are the common wananchi. Which means these
institutions are for the “have nots”.

Is it safe to say that anything that is public is directly congruent to poor service delivery?

Do you have something to add to this article? Please leave a comment on the comment section below.

By Mercy Simatwo. Jon the conversation by following her on Twitter [@MissSimatwo]

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